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Problem:
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A real estate
company was experiencing significant growth. However, the
company's management was unsure of how quickly or how large
the expansion was going to be. In any case, the company's
current communications system was not going to be enough to
allow for anymore growth without a significant capital
purchase. What they needed was a communications system that
was flexible enough to allow for any rate of growth.
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Additionally, the
company had two offices in two different locations that needed
to be connected. The problem with this was that if one
communications system was to be replaced then both needed to
be replaced. This would entail additional capital expense.
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Finally, due to
the nature of the real estate business, agents are constantly
on the move. For their clients to reach them, the agent would
need to give out home, cell and pager numbers, which
invariably annoys the client and could potentially cost them a
sale.
With
these problems in hand, the Real Estate company contacted
Nypanet to see how they could help. As a company with 26 years
of experience as an Integrated Communications Provider and
network designers, Nypanet was able to not only understand the
real estate company's telecommunications issues, but also their
data and internet access concerns. Nypanet discussed with the
potential client the benefits of their solution, VoIP.
Assessing the Situation:
Nypanet's Hosted IP-PBX Solution is a service that provides
voice/data/internet over a dedicated circuit to their Networks'
Network Operation Center , a fully redundant network with
locations in Long Island City and New York City .
Using
VoIP (Voice over Internet Protocol) Technology and the
Methodology of Centrex, Nypanet allows a company to have all the
benefits of a traditional PBX, i.e. voicemail, conferencing,
inter-office dialing, auto attendants, as well as advanced
features that can be delivered only over IP without actually
having to purchase a costly PBX.
How
does this happen? Very simply, in fact; Nypanet Networks
delivers a T1 (or more depending on the size of the
organization) and supplies the customer with IP endpoints, i.e.
ip phones, soft phones, IP to Analog converters. Once the
network is configured and the programming is complete, the
customer can plug the phones into the network and start making
calls.
Solutions:
Growth and Scalability:
In the
traditional PBX world there are limitations to how many lines
and stations a company can expand due to the capacity of the
PBX. That poses significant problems for clients who have rapid
growth plans but do not have unlimited capital to buy for the
future. With Nypanet, this problem is virtually gone. This is
because of the nature of Nypanet's VoIP platform, where calls
are sent as data rather than voice to our Network Operations
Center and from there sent out the PSTN (Public Switched
Telephone Network).
This
benefits the client by allowing them to add new users when they
need them and no earlier.
Interoffice Communications and
Connectivity:
The
second problem the Real Estate Company faced was how to connect
their two offices. Traditional methods for connecting two
offices through technologies such as VPNs or private lines work
fine for data; however; voice is much more complicated and
expensive, normally requiring at least one IP-PBX in the main
office and other networking hardware at the remote site in
addition to the phones.
By
choosing Nypanet's Hosted VoIP Service, the client was able to
combine both the voice and data networks into one seamless
network. This is possible for two reasons.
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Both voice and
data are on the same network, and both use Internet Protocol
to travel the internet, unlike a traditional communications
infrastructure where the voice and data networks are
segmented. This allows all traffic, regardless of type to
travel through one connection. Given its converged network
status, Nypanet phones can be at any location anywhere in the
world and be connected to their network.
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Because both
locations had direct connections to Nypanet Networks' NOC,
they had a very fast and secure connection between each
location. This allows for centralized email, databases, CRM's,
Domain/Web servers. Not to mention centralized call
processing.
Mobility:
The
third and final problem that needed to be tackled was the
question of agent mobility. The client conveyed to AMP that
their agents were frequently out of the office and that their
clients had difficulty contacting them. With Nypanet's advanced
call processing and call forwarding features, the agents would
have granular control over incoming calls. For example:
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Simple Call
forwarding-when a call comes in to the office phone it is
simply forwarded to another phone number
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Find-Me-when a
call comes in to your desk phone and find-me is activated then
the call will ring the desk phone and up to five additional
numbers in an attempt to find the user.
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Remote Phone-when
this feature is activated, an incoming call will ring both the
desk phone and a cell phone. If it is picked up at the desk
then it will stop ringing on the remote (i.e. cell) phone.
However, if it is not picked up at the desk the call will
still ring on the remote phone and caller will be informed
that party is being located. On your remote phone, you will
hear options such as pick up, put on hold, transfer to
voicemail, and ask the user to call back.
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Options 1 and 2
can be set for all calls or per caller id. This is beneficial
for the user who is expecting specific calls that need to be
answered and others that can simply go into voice mail.
With
all the problems addressed and solved, the Real Estate Company
decided to go with the Nypanet's solution.
For more information please call 570-473-6972 or email
info@nypanet.com |
 United
Steel Technologies
Problem:
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The Steel Industry
has changed dramatically since the easy money days of the 1990s.
Now an agent working with US mills needs to be nimble and on the
move to inspect, purchase, and ship steel to where ever it needs
to go.
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At the same time the
agent needs to be able to respond to his customers where ever he
might be, and this fact be transparent to the customer.
Solutions:
With these problems
in mind UST contacted Nypanet to provide them with VoIP follow
me services. The conventional type desk telephone rings
twice and then the calls are seamlessly transferred to a
conventional cellular telephone. The call can "jump" from the
VoIP phone to cell as well mid conversation to take a call on
the run when need be. |
Problem:
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Although the company
has owned a server that is only a couple of years old, the
company has vast amounts of data that needs to be backed up.
Due the the schedule of the ownership this can't be done as a
last one out type of process. The system needed to be
automated.
Solutions:
With these problems
in mind Grapevine contacted Nypanet to provide them with offsite
backup services. When network traffic is low at a pre
determined time, the server ships all data to a secure redundant
facility to be stored until needed. This allows safety and
security of sensitive financial documents.
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